Corporate Commitment

We commit ourselves to the creation and maintenance of true partnerships with our clients, shareholders and employees in order to satisfy the mutual desire for wealth creation, based on the implementation of innovative, practical and consumer-sensitive financial packages.  We will defend without exception, the values of honesty, integrity, professionalism and value creation in the national, regional and international markets.

We place a high value on your compliments and complaints and therefore would like to encourage you to record your comments in the comment file available at each of our receptions.  Your feedback will go a long way in helping us to improve our service to you.

Recording a complaint or compliment

Your first contact should be with the Head of branch or department that has delighted or disappointed you.  They are best equipped to either direct your compliment to the attention of the Manager concerned, or to resolve your complaint themselves.

You can do this:

• In person
• By telephone, or
• In writing by email, fax or mail

Please ensure that you receive a reference number to help identify your compliment or complaint.

If you are not satisfied…

If you are not satisfied with the response from your branch or business unit, please contact our Business Development Department.  Our personnel will review your complaint to ensure that it is resolved in line with best practice, in line with our commitment to you our customer.

We will need:

• Full details of your complaint
• The branch or business unit involved, e.g. Treasury or Finance
• How you think the complaint should be rectified
• Your contact details

When all else fails…

If you have followed this process and you still believe that your complaint has not been adequately dealt with, we recommend that you contact the Managing Director’s office, and record the exact nature of your complaint, giving all relevant details of previous communication.

We are committed to and support the Banking Act, and all other legislative requirements.

Other Queries

For general queries to our Business Development Department, or for direct access to the Managing Director’s office, call our toll-free number, at no cost to yourself:

TOLL-FREE: (0800 3 222 777)

Contact Details
ReNaissance Merchant Bank Limited                             
1st Floor, ReNaissance Park                               
100 Borrowdale Road
 P.O. Box 1086
Belvedere, Harare                                                                                            
Zimbabwe

Telephone: 263 4 852917-26                                  
Fixed Cell : 263 912 238 919/20                                    
Email: enquiries@renaissance.co.zw                

Managing Director:                                           
Mrs.Gwen Muteiwa                                    
gwenm@renaissance.co.zw